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Malaysia Privacy Policy for Your Wallet

We connect your account data, wallet records and privacy choices in one policy, so you can see how details linked to Touch 'n Go, GrabPay, Boost dan FPX…

Malaysia account dataTouch 'n Go wallet contextGrabPay receipt recordsBoost dan FPX checks

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kl1001 Privacy Terms for Malaysia

kl1001 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy explains what data we collect when you create an account, verify your wallet activity, contact us, set cookie choices or request a correction. We use account and transaction records to run the service, protect your login, process payment checks and meet legal duties

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that apply in Malaysia. We do not sell your personal data. Where a request depends on jurisdiction, eligibility or identity checks, we assess it under the local law that applies to your account and the records involved.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY HELP

Ask Us About Your Data

Privacy questions should reach the team that can check account records without exposing extra details.

Live chat privacy routing Start with chat when you need help finding the right privacy contact path. Our team will ask only for the minimum account details needed to route your request and protect your login record.

Email privacy request Use email when you want a written record of your access, correction or deletion request. Include your account ID and the data type involved, but do not send card scans unless we ask.

Account form The account form keeps privacy requests tied to your signed-in profile. It is useful when you need us to check wallet receipts, cookie choices or recent login records before we reply.

ACCOUNT CARE

How We Handle Privacy Requests

Our Privacy Policy is written around the data you actually share while using the account: sign-in details, device signals, payment references, cookies, support messages and verification records.

Data we collect

We collect account details, login records, device signals, wallet references and support messages. These records help us run your account, confirm requests and keep payment activity tied to the correct profile.

Cookie choices

Cookies help remember sign-in status, language choice and security checks. You can change browser settings at any time, though some account tools may need cookies to work as intended.

Account security

Privacy protection includes access controls, session checks and internal permission levels. We limit who can view account records and keep staff access tied to work needs rather than broad browsing.

Retention timing

We keep data only while it serves an account, payment, support, fraud prevention or legal reason. When that reason ends, we delete, anonymise or separate the record from direct identity details.

Payment references

Touch 'n Go, GrabPay, Boost dan FPX records may include receipt codes, status checks and timing details. We use them to match deposits, resolve disputes and answer privacy requests about wallet activity.

Request changes

You can ask us to access, correct or delete certain personal data. We check your identity first, then assess the request against account security, payment records and local legal duties.

Privacy Questions for Malaysia Accounts

These answers explain how our Privacy Policy applies to your account, wallet records, cookies and contact requests. They are written for quick reading before you open or manage an account, but they do not replace the full policy wording above. If your request involves a specific transaction, login issue or identity check, contact us from the account so we can match the request to the correct record.

We collect data you give during account opening, sign-in, wallet activity and support contact. This may include contact details, account ID, device signals, payment references, security checks and messages you send to us.

Payment records help us match Touch 'n Go, GrabPay, Boost dan FPX activity to your account. They also support dispute checks, fraud prevention, privacy requests and legal duties that may apply locally.

Yes. Send a request through email or the account form and tell us which records you need. We may confirm your identity before sharing data, because account and wallet records are sensitive.

You can ask us to correct personal data that is incomplete or inaccurate. Some changes may require identity checks, especially when the record is linked to payment activity, security alerts or account ownership.

Cookies can remember sign-in status, language choice, session safety and certain consent settings. You can adjust your browser controls, but some account functions may not work properly if key cookies are blocked.

Retention depends on the record type and the reason we need it. Account, payment and support records are kept for business, security or legal purposes, then deleted or anonymised when no longer required.

Use live chat for routing, email for a written request, or the account form for profile-linked privacy matters. Include your account ID and request type so we can check the correct records.

Malaysia Privacy Policy for Your Wallet

Ask Us About Your Data

How We Handle Privacy Requests

Data we collect

Cookie choices

Account security

Retention timing

Payment references

Request changes

Privacy Questions for Malaysia Accounts

01 What personal data does kl1001 collect?

02 Why do you keep payment records?

03 Can I ask for a copy of my data?

04 Can I correct account details?

05 Do cookies track my privacy choices?

06 How long do you keep my data?

07 How do I contact you about privacy?

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